25 years in Waipahu 6 dentists, one team 6 languages spoken Only in-house denture lab in Waipahu Free second opinions

Frequently asked questions

Good to know

The questions we hear most often. If you don't see yours here, give us a call, text, or chat and we'll be happy to answer.

Our team in matching Smile Dental tees

Ask us anything

No question is too small. We'd rather you ask than wonder, so call, text, or chat and we'll walk you through it.

Booking and your first visit

How do I book my first visit?
Call us at (808) 671-5555, fill out the appointment request form, text us, or tap the chat bubble in the corner. We get back to you the same business day.
Do you accept new patients?
Yes, always. Whether you're new to Hawaii or just looking for a new dentist, we'd love to meet you.
How early should I arrive for my first visit?
If you filled out your paperwork from the text link we sent, just show up at your appointment time. If you'd rather fill out paper forms in the office, plan to arrive 15 minutes early.
What should I bring?
Your insurance card (if you have dental insurance), a photo ID, and a list of any medications you take regularly. Other than that, just yourself.
Where do I park?
The first floor of our building is free patient parking. Take the elevator up to Suite 301 on the third floor, where our practice is. (The second floor is currently under construction as we expand.)
Can I bring my kids?
Yes. We see families together all the time. If your other kids aren't being seen, you're welcome to bring them, but bringing a second adult helps so you can focus on the patient in the chair.

Insurance, payment, and the Smile Plan

I don't have dental insurance. What are my options?
Most patients use our in-house Smile Plan, which covers 2 cleanings, 2 checkups, and a full-mouth X-ray for one yearly fee, plus a member discount on other treatment. We also accept HSA and FSA, and offer third-party financing through CareCredit, Alphaeon, and Cherry.
What's the difference between the Smile Plan and insurance?
The Smile Plan is an in-house membership, not insurance. You pay us directly once a year and get the benefits described above. No deductible, no annual cap, no claim forms. Many patients save more on the Smile Plan than they would with traditional dental insurance.
Do you accept my insurance?
We accept most major PPO dental insurance plans. Give us a call with your plan info and the front desk will confirm before your visit.
How do I know what something will cost?
Before any treatment beyond a routine visit, we give you a clear total in writing. No surprise charges. You decide whether to move forward.
Can I pay over time?
Yes. Third-party financing through CareCredit, Alphaeon, and Cherry spreads bigger treatments over months or years. We also accept HSA and FSA for eligible treatments.

Our services

What services do you offer?
General dentistry (cleanings, checkups, fillings), cosmetic (veneers, bonding, whitening), Invisalign, dental implants, dentures, oral surgery, root canals, crowns, bridges, and full smile makeovers. See all 10 services.
Do you offer Invisalign?
Yes. We're a Gold-level Invisalign provider, which means we have significant experience treating a wide range of cases.
Do you place dental implants?
Yes. Our in-house oral surgeon places implants right in our office, and our dentists handle the restoration on top. Start to finish in one place. More on implants.
Do you make dentures in-office?
Yes. We're the only dental office in Waipahu with an in-house denture lab. Same-day repairs and adjustments. Custom dentures designed and built right here. More on dentures.
Do you do whitening?
Both in-office (one visit) and take-home with custom trays. Professional-strength gels are far more effective than anything at the drugstore. More on whitening.
Do you offer sedation?
We offer thorough local numbing, plus a gentle pace and careful technique to keep you comfortable. We do not offer nitrous oxide, oral sedation, or IV sedation. If you have anxiety or need deeper sedation, let us know when you call so we can talk through what fits.

Refer a friend, win $500

How does the monthly drawing work?
Every friend you refer who shows up for their first appointment counts as one entry. At the end of the month, we randomly pick a winner from the pool and call them personally. More on Refer a Friend.
What's the prize?
Always worth $500, but the form varies month to month. Sometimes a $500 Visa gift card, sometimes a curated gift. Announced on Instagram, Facebook, and TikTok at the start of each month (all @smiledentalcenterinc).
How many friends can I refer?
As many as you want. Each friend who shows up for their first appointment is a separate entry.

Office and policies

What are your hours?
Monday 10AM to 5PM, and Tuesday through Friday 8AM to 5PM. Closed Saturday and Sunday and major holidays.
What languages do you speak?
English, Tagalog, Kapampangan, Ilocano, Japanese, and Vietnamese. If you'd prefer to be helped in one of these, let us know when you call.
How do I cancel or reschedule?
Give us at least 48 hours' notice. A text or a call works. Cancellations with less than 48 hours' notice (or no-shows) are subject to a $50 fee.
What if it's a dental emergency?
Call us at (808) 671-5555 right away. We hold same-day spots for emergencies. Our dental emergency page has more guidance.
Is my information private?
Yes. We follow HIPAA. Your medical, dental, and personal information is only used as needed for your care, billing, and the operation of the practice. See our Privacy Policy for details.
Are you wheelchair accessible?
Yes. The building has an elevator right inside the entrance, and our office on the third floor is fully accessible.
Are you expanding?
Yes! Our second floor is currently under construction. When it opens, we'll have multiple new operatories in addition to our current third-floor space, so we can see more families and reduce wait times. We'll announce the opening on Instagram, Facebook, and TikTok (@smiledentalcenterinc) when it's ready.

Still have questions?

Give us a call, send a text, or tap the chat bubble. We're happy to help.

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